• Unit-8/49Denman Avenue,WileyPark
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How Can We Help You?

Whether it's a technical question, a warranty claim, or you just need to book a service call — our team is here to help.

+614 8181 2477 sales@polyengineering.com.au
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Choose What You Need Help With

Technical Support

Having an issue with your solar, battery, security or UPS system? Our team can help troubleshoot.

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Warranty Claims

Need to make a manufacturer or workmanship warranty claim on your installation?

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Billing & Invoices

Questions about an invoice, payment, or your service history with us.

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Book a Service Call

Schedule maintenance, testing, or a repair visit for an existing installation.

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App & Monitoring Help

Need a hand using your solar or security monitoring app on your phone?

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Urgent Issue

Something not working right and it can't wait? Call us directly for urgent assistance.

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In a genuine emergency, please call 000

If you smell burning, see sparks, smoke, or suspect an active electrical or fire hazard, do not wait for a callback — call 000 (Australian emergency services) immediately, then contact us once it's safe to do so.

Common Questions

Frequently Asked Questions

How do I book a maintenance or repair service?
You can request a service through our contact page, by phone, or by email. Let us know what needs attention and we'll arrange a suitable time.
My solar system seems to have stopped producing power — what should I do?
First, check your monitoring app or inverter display for any error codes, and make sure nearby isolator switches haven't been switched off. If the issue continues, please contact our support team rather than attempting to open or repair any electrical equipment yourself.
How do I make a warranty claim?
Contact us with your installation date and a description of the issue. We'll assess whether it falls under the manufacturer's warranty or our workmanship warranty, and coordinate the next steps with you.
Do you offer support outside business hours?
Our standard business hours are Monday to Friday, 9:00AM to 5:00PM. For anything urgent outside these hours that involves an immediate safety risk, please call 000 first, then reach out to us once it's safe to do so.
How can I access my invoices or service history?
Reach out to our team by phone or email with your name and property address, and we can provide copies of your invoices or a summary of past service visits.
What areas do you service?
We service Greater Sydney, including residential, commercial and industrial properties. Get in touch and we can confirm whether we cover your specific location.
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Our Team Is Ready When You Are

Can't find what you're looking for? Reach out and an SAA-accredited specialist will get back to you within 1 business day.

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